Financial Services professional
with Board-level experience. High level expertise in B2B and B2C
relationship management. Diverse experience of customer-focused
Insurance programmes in major organisations & start-ups
Business Career:
Dec 2003 - Present
RAYSURE INSURANCE SERVICES CO. LIMITED (www.raysure.com - creation, development & implementation of customer-focused Insurance programmes for major organizations)
Director Formation of private limited company
Jan 2001 - Dec 2003
CIMS LTD (Membership marketing company providing loyalty programmes to banks and other financial institutions with large customer bases)
Head of Insurance Responsible for the international insurance strategy & activities of Cims, reporting to Chief Financial Officer
Achievements:-
Conceived,
created & negotiated with underwriters the first Mobile Phone
Insurance (MPI) arrangement in the UK as an integral part (wholesale)
of a major Bank package with 1,350,000 customers
Conceived,
created & negotiated with underwriters a pan-European facility for
major Banks & Financial Institutions in Continental Europe to
provide MPI on both a wholesale and retail basis to their customer base
Successfully negotiated Price Protection Insurance as an
integral part (wholesale) of the UK's largest credit card with
10,000,000 customers
April 1999 - Oct 2000
TRADER.COM (World's largest publisher/distributor of Classified Ads through Internet & offline media)
Global Financial Services Director Responsible
for Financial Services business development & global Corporate
Insurance, reporting to VP Marketing & Services
Achievements:-
Created Global Customer Insurance programme enabling Trader.com to develop insurance product offerings
Co-ordination
of major Corporate Insurance ready for IPO listing on NASDAQ &
Paris Premier Marche; funding of €330m achieved
Development
of Global Auto Warranty facility creating consequent new revenue stream
for Trader.com in Italy, Spain & Hungary
Introduction of
Customer Finance programmes with major Finance organisations enabling
Trader.com to provide co-ordinated finance and insurance offerings to
its customer base for autos & real estate
Jan 1998 - April 1999
CENDANT CORPORATION - acquired PHH Europe plc (Leading Business & Consumer Services organisation)
International Insurance Manager Responsible
for Insurance business development & international Corporate
Insurance, reporting to Corporate Assistant Treasurer
Achievements:-
Creation
of global Customer Insurance Programmes for Cims (Cendant subsidiary)
with resultant revenue-enhancement in excess of £2m compared with
previous separate country arrangements
Creation of
pan-European Travel Insurance programme for RCI Europe (Cendant
subsidiary) enabling consistent offering to be made to all customers
Development
of Auto Warranty, Auto Insurance & GAP Insurance programmes as
automatic features of core services for PHH Europe (Cendant subsidiary)
customers
Organised multi-national pooling of Employee
Benefits Insurance enabling consistent offering to be made to all
Cendant Europe employees across 5 major businesses in Corporation
Consolidation
of all Corporate Insurance for 5 major businesses in Corporation with
cost savings in excess of £0.5m compared with previous separate
arrangements
Arrangement of Credit Insurance programme for Cendant Software
Chairman & Managing Director : PHH Insurance Broking Services Ltd (in-house Insurance Broking company of PHH Europe plc) - responsible for all Insurance operations of PHH Europe plc
Achievements:-
Created first UK residual value insurance programmes for residential property enabling PHH to acquire £300m of such properties
Arranged
insurance programme for residential property securitisation enabling
PHH to sell off £100m of such properties & thereby reduce gearing
Arranged
& managed Bermudan-based Captive insurance programme for UK
residential vacant properties enabling increase in insurance premium
revenue of PHH from 25% to 70%
Created various other revenue-producing insurance programmes:-
Motor Fleet, Auto Warranty, GAP & Homemove Insurance prorammes for PHH Corporate clients
Motor Traders Insurance programme for PHH Network Garages
Professional Indemnity Insurance programme for PHH Network independent valuers and estate agents
Mortgage Unemployment Insurance programme for PHH residential property sales
Sept 1980 - July 1988
FORSHAW WATSON LTD (Insurance Brokers)
Company Director reporting to Managing Director
Achievements:-
Developed
business from inception with 5 staff to become largest, privately
owned, Insurance Broker in N W England with 55 staff
March 1974 - Sept 1980
C E HEATH GROUP (International Insurance Brokers)
Account Executive reporting to Client Services Director
Responsibilities:-
New business acquisition & development
Client enquiries
Renewal reports production & reviews
Jan 1970 - March 1974
PROVINCIAL INSURANCE plc (Insurance Company)
Graduate Trainee with all General non-Marine Departments; promoted to -
Claims Department Section Head; promoted to -
Sales Division Representative reporting to Branch Manager